Refund policy
Return & Refund Policy
Thank you for shopping with us. We want you to feel confident when placing an order, and we aim to make the return process simple and transparent.
90-Day Money-Back Guarantee
We proudly offer a 90-Day Money-Back Guarantee on eligible purchases.
If you are not satisfied with your order for any reason, you may request a refund within 90 days of the delivery date.
To initiate a return or refund request, please contact our support team at:
Returns
We accept returns on eligible items within 90 days of the delivery date.
To be eligible for a return:
- Items must be purchased directly from our website
- Proof of purchase or order number is required
- Products should be returned in their original packaging when possible
For health, safety, and hygiene reasons, we reserve the right to refuse returns that are excessively damaged or intentionally misused.
Non-Returnable Items
We do not accept returns for:
- Gift cards
- Final sale items
- Promotional or free bonus items
- Products damaged through misuse or improper handling
Refunds
Once your return request and/or returned product is reviewed, we will notify you regarding the status of your refund.
If approved:
- Refunds will be issued to the original payment method
- Processing times may vary depending on your financial institution
- Original shipping fees are non-refundable unless the item arrived damaged or incorrect
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will work to resolve the issue as quickly as possible.
Cancellations
Orders may only be canceled before they have been processed or shipped. Once an order has shipped, it must follow the return process outlined above.
Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged or an incorrect item was received.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
Contact Us
If you have any questions regarding returns or refunds, please contact our support team:
Email: hello@tryrevived.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM PST